- [Free Guide] https://bit.ly/3Lf6U0v - 8 best practices for converting leads with Chatbots Website chat is a chat feature on your website that allows visitors to ask you questions in real time. It connects businesses with their website visitors quickly and efficiently – helping you deliver a fantastic customer experience and drive more leads and sales. This video guide will cover everything you need to know about Webchat, Livechat & Chatbots for your business. =================== Excerpt from transcript: =================== How long should it take for your website visitors to have their basic questions answered? The right answer is, as soon as possible. By answering questions in real-time, website chat can turn website visitors into customers, helping your business close more deals. Website chat consists of livechat, chatbots, and webchat business texting. Through this video, we will discuss each one of these topics in detail, and demonstrate why website chat is a technology your business can’t afford to ignore. What is website chat? Website chat is a chat feature on your website that allows visitors to ask you questions in real-time. Website chat connects you with website visitors quickly and efficiently, helping your business deliver a fantastic customer experience. There are two types of website chats that your business can utilize: - Livechat - Webchat Livechat uses a live representative to chat online with your customers to answer questions in real time. But, no business can have live representatives available online 24/7. This is when webchat comes in handy. Webchat makes your website ‘textable’ when real-time chat is not possible. Customers click on the chat widget on your website, fill in their name and phone number, and your business texts them with a response when they are able to. There are benefits to both livechat and webchat. In today’s fast-paced world a website with a chat feature is something that customers have begun to expect from any business. Aside from keeping up with customer expectations, website chat software is great for your business because: - Website chat is convenient. Customers can find the chat widget almost immediately and know where to get their questions answered. - Website chat is immediate. With website chat, customers don’t need to wait for an email response or drop everything to make a phone call. The longer your business takes to get back to a customer, the more likely they are to seek out a competitor. You need to strike while the iron is hot. With website chat, you can answer questions almost immediately. - Website chat is easy to use. Website chat tools are straightforward. When your customers click on the chat widget, they don’t need to follow a drawn-out process to ask their questions. - Website chat leads to new deals. By providing website visitors with a convenient and easy-to-use platform to answer their questions, website chat helps your business get new deals. Benefits of Livechat: - Personal touch: Even with the best chatbot, you can’t replace the personal touch that comes with using a Livechat. - Can answer complicated questions: With livechat representatives, no question is too complicated to answer. If your customer has made spelling mistakes or the language is too vague, it’s not a problem for the livechat representative to ask clarifying questions to get to the root of the customer’s concern. However, there are unique benefits to using a chatbot as well. To answer your customer’s questions with the same immediacy as a livechat representative, you can automate the process by letting a chatbot answer commonly asked questions. Benefits of Chatbot: - Easily answer FAQs: With a chatbot, you can enter variations of FAQs that your business receives. Questions like — What’s your address? What time do you open? Do you accept Visa payment? — can all be answered through a chatbot. - Your employees don’t need to answer the same questions repeatedly. It’s nice to automate these basic questions so your employees can tackle the more difficult customer queries. There are cases to be made for both livechat and chatbot. This is why many businesses decide to use both. They utilize livechat during the day, and chatbots during breaks or after business hours. For these reasons, livechat and chatbot can work in tandem to deliver optimal customer experience. So, no matter what industry you work in, website chat is a tool that you cannot do without. Birdeye website chat is extremely versatile and loaded with all the functionality that you need to manage interactions with your website visitors and convert them into paying customers. And that’s just the start! Make your customer’s queries a top priority and deliver an exceptional customer experience. With the right platform for customer interactions, you can deploy the power of all three website chats. Get started with website chat for your business, today.